This policy explains cancellations and refunds for orders, online courses and hand impression bookings at Trace N Treasure.
Cancelling an order
Once your payment is made, an order cannot be cancelled. Please check the products, options, quantities and delivery address carefully before paying.
If we cannot supply your order after payment (for example, an item has gone out of stock), we will cancel it and refund the full amount, including the delivery charge.
Returns and exchanges
We do not accept returns or exchanges once an order has been delivered. Many of our products are handmade or made to order, so small differences in colour, texture and finish are natural.
This does not affect any rights you have under Indian consumer law.
How refunds are paid
- Refunds go back to the same account or card you paid with, through Razorpay.
- After we start a refund, it usually reaches your account within 5–7 working days, depending on your bank.
- We do not refund in cash or to a different account.
If money was taken but your order was not confirmed
Sometimes a payment goes through but the order is not confirmed, for example if the payment window closed or your connection dropped. In that case, please contact us with your payment reference. We will either confirm your order or refund the full amount.
If your bank shows a payment for an order that failed or was not completed, the amount is usually returned to you automatically by Razorpay or your bank within 5–7 working days.
Online courses
Course fees are not refundable once your access starts. Please check the curriculum and the access period on the course page before buying.
Hand impression bookings
No payment is taken on the website for bookings. Any advance payment, and its cancellation or rescheduling, is agreed directly with our team when they call you.
Contact us
For any question about a refund or an order, please contact us through the Contact page on our website, with your order number (for example ORD-000012).